Privacy Policy

Effective date: September 12, 2026

Who we are

Mythic Media is a sole proprietorship operated by Evan Ollenberger in Prince George, British Columbia, Canada. This policy explains how we handle personal information through mythicmedia.ca, our inquiry form and related business communications. Evan is responsible for privacy questions and requests. Contact evan@mythicmedia.ca.

Information you share with us

Our inquiry form asks for your name, business name, email address, service of interest and goals or message. Your phone number and website or social-media links are optional. We also record your privacy acknowledgement and submission details, and information you choose to share in later correspondence or conversations. Please provide only information relevant to your inquiry, without passwords, payment-card details, government identification or sensitive information about other people.

How we handle your inquiry

We use your information to review your needs, respond by email or phone using the details you provide, discuss requested services and manage our business relationship. Our form is provided by GoHighLevel/LeadConnector. Submitting it sends your answers directly to that service and creates or updates a contact in our customer relationship management system.

We use that system to record the campaign that brought an inquiry to us, organize sales opportunities, assign follow-up tasks and record progress such as appointments, proposals and client relationships. This helps us respond and understand which inquiries lead to business. It does not mean that your form answers are sent to advertising platforms.

The required acknowledgement covers reviewing and responding to your inquiry. It does not subscribe you to a newsletter or unrelated promotional email or text messages. If we offer a marketing subscription, we will explain that choice separately. You can ask us to stop inquiry follow-up at any time by emailing us.

Website, cookies and embedded content

WordPress.com/Automattic and Jetpack provide hosting, security, backups, performance services and visitor statistics. Website and form providers may process technical information such as IP address, browser and device details, referring pages, access times and cookies to deliver, protect and operate their services.

The website uses Google Analytics through Site Kit to understand visits and interactions. Analytics can use cookies and identifiers and process browser/device information, approximate location, pages viewed and interactions. Our intake integration does not intentionally send names, email addresses, phone numbers or message contents to Google Analytics.

Website statistics and analytics may load when you visit. You can manage or delete cookies through your browser settings and use browser tracking controls; blocking some services may affect forms or video playback. The inquiry acknowledgement is not a cookie or advertising-consent setting.

When you choose an Instagram reel, embedded Instagram content loads and Meta/Instagram receives information about that interaction. Some thumbnails may also be served by Instagram infrastructure. If you follow an external link, that website’s privacy practices apply.

Service providers and sharing

We use GoHighLevel/LeadConnector for forms, CRM records and follow-up management; WordPress.com/Automattic and Jetpack for website services; Microsoft 365 for email correspondence; Google for analytics; and Meta/Instagram when its content is loaded or visited. These providers and their subprocessors process information for their respective services. We may also disclose information where required by law or reasonably necessary to protect rights, address security incidents or resolve a dispute.

More information is available in the HighLevel privacy policy, Automattic visitor privacy notice, Microsoft privacy statement and Google privacy policy.

Processing outside Canada

Our service providers may store or process personal information outside Canada, including in the United States. HighLevel also identifies support processing in India. Information processed abroad is subject to local laws and may be accessible to courts, law enforcement or other authorities in those countries. Contact Evan at the email above for questions about our use of these providers and their processing locations.

Retention and protection

How long information is needed depends on whether your inquiry is active, becomes a client relationship, or is needed for business records, legal obligations or a dispute. Inquiry records are not automatically deleted after a fixed period. You may request deletion of information that is no longer needed; we will explain any information we must retain. Provider logs and backup copies may follow separate retention schedules and may not be removed immediately with an active record.

We use protected service accounts, access controls and secure website connections to help protect information. No website, transmission method or storage system can guarantee absolute security.

Your choices and privacy requests

You may request access to your personal information, correction of inaccurate details, deletion where applicable, or withdrawal of consent by contacting evan@mythicmedia.ca. We may need to verify your identity. If we cannot fulfill a request because of a legal or other applicable restriction, we will explain why. Withdrawing information needed to respond may prevent us from continuing an inquiry or service.

If you have a concern, please contact Evan so we can address it. You may also raise concerns with the privacy regulator that applies to your situation, including the Office of the Information and Privacy Commissioner for British Columbia.

Changes to this policy

We may update this policy when our services or practices change. The effective date above identifies the current version. Where a new use of information requires a new notice or consent, we will provide it before using information for that purpose.